Our needs

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When asked what do we need the usual reply is, ‘everything… from a packet of rice to a washing machine’. Many of our families are given an empty flat or house and have no money for furnishing or other household goods. We do have a list of the more regularly needed items. The list: download it here.

Items for the Carriers of Hope/ Circle of Friends outlets:

  • Toiletries and cleaning products:
    • Nappies – all sizes
    • Soap
    • Washing up liquid
    • Kitchen Rolls
    • Flannel
    • Toothbrush
    • Toothpaste
    • Toilet rolls
    • Shampoo
    • Deodorant
    • Cleaning products for the home
    • Pants and socks
    • Any other toiletries or sanitary products
    • Small folding umbrellas
  • Items for babies and children:
    • Children’s clothes
    • Toys and books for children
    • Baby equipment – especially push chairs
    • Children’s shoes
    • Warm winter coats – all sizes (including adults)
    • New pants and socks – all sizes (including adults)
    • Outgrown items of school uniform.
    • Warm winter coats – all sizes
    • Baby clothes
  • Adult Clothes
  • Food including rice and other non-perishable food items
  • Household linen: towels, tea towels, table cloths, curtains, bedding.
  • Kitchen equipment: including crockery, kitchen tools, cutlery, pots and pans etc.
  • Brushes, mops, electric irons, ironing boards, clothes airers.
  • All Furniture items.
  • Household electrical items, computers and laptops.

If you have contacts that are replacing furniture items, washing machines, vacuum cleaners, microwaves etc. please tell them about us.

Supermarket gift cards that could be converted into any of the above.

We also need recyclable carrier bags.

How to donate to us:

Tuesday mornings in term-time from 8.00 to 10.30am: Hillfields Evangelical Baptist Church    – opposite St Mary and St. Benedict’s School.  HEBC is situated on the corner of King William Street and is in Waterloo Street (CV1 5JS) which is accessed from Berry Street via Nelson Street and Yardley Street.

There is a large carpark round the back of the building where you can stop to drop things off – and maybe stay to visit us.

Fridays from 9.30 – 2.30 to our new warehouse at 2C Swallowgate Business Park, Holbrook Lane, Coventry CV6 4BL. It is possible, by mutual agreement, to arrange access to this building at other times by contacting Emma, our store supervisor, on 07883 936172.

If you can’t get to us and your item is small enough to be collected by car please text Sue your phone number and address to 07963 058958 and she will arrange for one of our collectors to contact you to arrange a convenient time.

If your item is large and needs to be collected by our van team please contact Sue on 07963 058958, or on sues@carriersofhope.org.uk.  All of our van teams are volunteers so there may be a delay in being able to arrange a collection. 

If your donation is a baby item please take it to our warehouse at Unit 2C Swallowgate Business Park, Holbrook Lane CV6 4BL.

If all else fails: Sue Sampson’s house   55, Garth Crescent, Binley, Coventry CV3 2PP

If we’re out the garden gate at the left hand side of our front door is left open and things can be left just inside, in the covered walkway.

What we don’t take – and why:

In the past 12 months we have spent over £1,500 paying for skips to take rubbish away from the store, plus we have two volunteers and a scrap metal firm who come and remove items regularly. The trustees are keen to look at ways to reduce the number of inappropriate items received by Carriers of Hope.

Our basic rule of thumb is, would I be happy to have this item in my house?; and is it clean and in good order?

These are the items we don’t take This is why we don’t take them.
Any items that are broken or need fixing, screws missing, very dirty We don’t have volunteers to repair or clean them and we end up paying for items to go to the tip. This is currently costing the charity around £1,500 per annum.
Large, double and/or heavy wardrobes They are too difficult for our volunteers to lift and manoeuvre and we can’t get them up the stairs, which often have a ‘turn’.
3-seater sofas, or chunky 2-seater sofas with a high back (over 75cms) They are too difficult for our volunteers to lift and manoeuvre and don’t fit easily into our clients’ small properties, which often have small front doors and no room to turn the item.
Flat packed furniture without packaging and instructions They are too difficult for our clients to put together and pieces are easily lost, plus we don’t have volunteers to assemble these.
Dressing tables These are not a basic essential item and we’re not asked for these by our clients.
Very large desks or tables They are too difficult for our volunteers to lift and manoeuvre and don’t fit easily into our clients’ small properties.
Tumble dryers They are too expensive for our clients to run and need specialist installation.
Dishwashers Non-essential and usually no space in small kitchen.
Gas cookers and electric cookers without a plug They are too expensive for our clients to pay for installation. We are not allowed to install them for them.
Book shelves These are not a basic essential item and we don’t have enough volunteers to cope with non-essential items and we don’t get asked for these by our clients.
Sideboards, dressers, large cupboards They are too difficult for our volunteers to lift and manoeuvre and don’t fit easily into our clients’ small properties, which often have small front doors and no room to turn the item.
Deep single divan beds They are too difficult for our volunteers to lift and manoeuvre and we can’t get them up the stairs, which often have a ‘turn’.
Settee style armchairs They are too difficult for our volunteers to lift and manoeuvre and don’t fit easily into our clients’ small properties, which often have small front doors and no room to turn the item.
Double sofa beds The metal parts make these very heavy, meaning they are too difficult for our volunteers to lift and don’t fit easily into our client’s small properties.
Futons As they don’t have mattresses like a bed we find they are not supportive/comfortable for long term use.
Double bed bases that don’t split into two halves They are too difficult for our volunteers to lift and manoeuvre and we can’t get them up the stairs, which often have a ‘turn’.
Mattresses that are heavily stained or very old We wouldn’t pass these on to clients and then we have the job of disposing of them, at cost.
Old style televisions, ie that are not flat screen  They are heavy to move and usually don’t come with a free-view box, so are unable to be used.
Very old fashioned dark wood items; and worn items We cannot find homes for these, and then we have the job of disposing of them, at cost.